Getting Help
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CC
Verso
University
TSLA
Brochure
Cover
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Tennessee
State
Library
and
Archives
Getting
Help
C:\Documents
and
Settings\IE20MAS\Local
Settings\Temporary
Internet
Files\Content.IE5\MAWF4JID\MP900386801[1].jpg
Before
getting
help…
Gather
info
Error
messages
How
long
problem
has
been
happening
How
often
problem
has
been
happening
What
else
was
happening
at
the
same
time
Narrow
it
down
Example
How
long?
10
minutes
How
often?
Several
times
this
week
around
3:30
What
else?
When
library
is
packed
after
school
Narrow
it
down
–
do
other
websites
load?
Yes
Close
Verso,
restart
computer,
problem
persists
Getting
help
(800)
852-8686
helpdesk@auto-graphics.com
Thank
you!
tsla.libguides.com/consortium