All KathyHerrmann's Items>Simplifying Social Business>Social Customer Service ROI Case Study- Herrmann_Petouhoff
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Social Customer Service ROI - Herrmann_Petouhoff.mp4
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Kathy Herrmann and Dr. Natalie Petouhoff open their kimonos and show how to determine customer service ROI. The video features what you need to consider to determine customer service ROI by showcasing a case study for a medium-sized computer peripheral manufacturer.
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